Audit Of Service Level Agreements

As noted below, SLAs are used between a department and its key customers/clients. As an internal audit, our main client is the audit committee. We present to the audit committee a preliminary plan identifying areas at risk and our audit plan in these areas. We will then provide updates later this year. Our KPIs are measured in a few ways, first the number of results per audit unit (i.e. the number of audit reports issued), the number of problems by industry and degree of severity (type 1, type 2, etc.), a summary of audits with improved needs or unsatisfactory evaluations, and we did an investigation of the units we audited. The last point is something we do, where we list what we believe, it`s value added and we give them an estimate of what it would have cost them to have outside service (basically, we take 100 x hours), and then they rank us 1-4 on the extent to which they agree/no, that we provided that value. We call our process a partnership agreement between the audit and the companies we are looking at. Similarly, the functions that provide an audit service, i.e. IT, have a partnership contract with us.

The installation is the model we use. For reasons of brevity, selected sector leaders meet with the auditor and discuss their perception of our SWOT and their fundamental audit expectations. The group agrees on 5 expectations that they will note to us later this year. If expectations include increased coverage, this group is aware that shared resources would increase the cost of resources shared by additional resources. All parties sign the agreement. Rating is a small factor in my annual bonus. What is gained by this process is the open dialogue on the expectations of the audit. I hope it is an aid. A service level agreement is a formal agreement between two or more parties (between departments, between a service and a common or common service provider or between different levels of government) that articulates the terms of a given service relationship. Shared Services Canada (SSC) was established in August 2011. At that time, the department inherited 1,553 public works and government services service level agreements for a total value of $311,539,726.

Two of these agreements concerned the management of Blue Pages, a telephone directory that lists government organizations and public servants. The Blue Pages contain a section for the House of Commons. Running time is probably the main metric that allows you to measure the performance of your applications. It shows the percentage in which the service is operational and operational. The equivalent is. Downtime, it shows the time or percentage of service was not available. At another time: If EasyHA is not running or cannot access the web server or database server, the server status is not recorded as a data or network issue. Because we are a public sector organization, we use ALS as a basis for providing services with our clients, as contracts would not be legally binding. A full service level agreement is an essential condition for providing or maintaining an important service.

It simply defines the parameters of the delivery of this service for the benefit of both parties. In our organization, each audit protocol describes scope, objectives, results, approach, etc. It also includes our budgeted, cost and signed by the auditor and audit. This is considered an ALS for each test performed. EasyHA monitoring tools can monitor the availability and performance of your applications. It records the response time of your applications. You can determine the business requirements of the service provider. and examine key performance indicators, controls and critical success factors used to ensure compliance with business requirements.